1 reviews | Active since Jun 2015
Bad after Sales repairs
31 July 2016 I purchased a Telefunken 55" FHD TV from Game Jabulani Mall on special for R4990. The TV had a warranty for only 12 months and was sold 3 years extended warranty. Meaning the set has 4 years warranty. 8 months later it started showing a small line in the middle of the screen. That small grew bigger over the years.
I went to Game Jabulani mall and reported the issue, which after 2 weeks they sent people to collect the TV for repairs. It was on the 29 October 2019 when it was collected. Repair Job ***. I was promised that it will be back either month end or first week of December. Last week I went to Game to inquire about it and to my surprise the repair has changed to now 3 months. Meaning I will get back my TV beginning of February 2020. The set is still under warranty by the way. The lady who helped me at customer service told me it is how things are done. I asked her about what was gonna happen if I did not come to inquire about the progress? How can I stay without a TV I bought for more than 3 months? It does not make sense. She said that is how their warranty works and if I have a problem I should go back to the same person who sold me the device. I do not understand how a sales person will help me in this regard even though he just sold something without understanding how it works? It was rude to even suggest that to clients in the first place. When selling extended warranties to clients, is important to mention that should the product you just bought break just know that it will take more than 3 months to repair and there' s nothing that Game or the client can do about it. To make matters worse I have called the head office number since Friday. It is either the phone for a long time and no one answers or I am given a different number that no one ever answer. Head numbers *** then I was given this one *** that it never gets answered.
As a customer I opted to by this product, a Telefunken 55" FHD in good faith but have instead been sold a lemon.
Why is Game still selling these ****py products to unsuspecting customers when they can't even honour after sales repairs?
Thank you for taking my call and apologies for the experience.
As discussed this will be escalated to management for urgent feedback.
Kind regards, Mlindeli Ngcana Game Online Support: Tel: **********Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)Game Sure Extended Warranty Enquiries: Tel: **********/ **********www.game.co.za
Thank you for taking my call and apologies for the experience.
As discussed this will be escalated to management for urgent feedback.
Kind regards, Mlindeli Ngcana Game Online Support: Tel: **********Customer Service Contact Centre: Tel: 0861 GAME CARE (**********73)Game Sure Extended Warranty Enquiries: Tel: **********/ **********www.game.co.za
After the complaint last week Wednesday, I was called on the same day. A follow up call was made on Thursday and I was promised an update on the same day afternoon. Unfortunately, that update did not come through and it is now Wednesday the 11th. Still waiting. I was told that the TV I bought it is no longer supported in store and the product is no longer available. I still do not get why should that be my problem. I am now starring at a wall every day because I do not have a TV. The TV has been with Game for a month now and it seems like I would not get help anytime soon.
I do not understand why it is taking so long to resolve the whole matter as it is under warranty.
After the complaint last week Wednesday, I was called on the same day. A follow up call was made on Thursday and I was promised an update on the same day afternoon. Unfortunately, that update did not come through and it is now Wednesday the 11th. Still waiting. I was told that the TV I bought it is no longer supported in store and the product is no longer available. I still do not get why should that be my problem. I am now starring at a wall every day because I do not have a TV. The TV has been with Game for a month now and it seems like I would not get help anytime soon.
I do not understand why it is taking so long to resolve the whole matter as it is under warranty.