RJ
Rachael J

1 reviews | Active since Dec 2013

01 May 2025, 14:10

Back to Covid lines!

Back to Covid day lines. It is managements responsibility for I ensure sufficient staff is working. Waiting for 40mins to purchase a single item is not acceptable. Stood inline and called 8 times while the phone lines just ring. Approach the management desk to get assistance and told they busy with other customers, whilst she shoves past me. Management sucks, the bad attitude needs adjusting. And clearly management needs training on handing problems and organising themselves. What a joke !

0
Replies (1)
Game
Game's reply02 May 2025, 16:23
Official
Hi Rachael, Thank you for reaching out and bringing this to our attention. I'm sorry for the wait you had and that your complaint wasn't handled in the manner expected. This is not the experience we want you to have. Rest assured; your query will be addressed with the management team and you will be reverted to. 

Best regards,