LM
Lilly M
1 reviews | Active since May 2025
22 May 2025, 01:14
B
I bought a proline laptop online on the 18th of may 2025 and it was delivered on the 20th May then my son changed his mind.i log on request to take it back,but when I went to Game store Canal walk to return it, the staff was so mean and they refused to take it back they told me that they only take faulty staff of which when I requested for return there was an option of dropping it at any Game store near you or the courier guy will come collect it
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Game's replyOfficial
22 May 2025, 10:31Hi Lilly, thanks for getting in touch. I deeply apologize for the inconvenience you have experienced in our store. It is disappointing to hear that there was a lack of understanding about the return of your item from our staff. In accordance with our return policy, we accept returns within 7 days from the date of purchase, provided that the item is still in its original, unopened packaging. However, if the product is faulty, it can be returned even after this period. We would then assess the item and if we deem it irreparable, we will offer a refund or an exchange. To clarify further, this policy is in full compliance with the CPA guidelines; I apologize again if this understanding was not conveyed accurately by our in-store staff. For further details on our return policy, please follow the link https://tinyurl.com/5y2tarrn. We value your feedback and your satisfaction is our utmost priority. Please let us know if there is anything else we can assist you with.
Game's reply22 May 2025, 10:31
Official
Hi Lilly, thanks for getting in touch. I deeply apologize for the inconvenience you have experienced in our store. It is disappointing to hear that there was a lack of understanding about the return of your item from our staff. In accordance with our return policy, we accept returns within 7 days from the date of purchase, provided that the item is still in its original, unopened packaging. However, if the product is faulty, it can be returned even after this period. We would then assess the item and if we deem it irreparable, we will offer a refund or an exchange. To clarify further, this policy is in full compliance with the CPA guidelines; I apologize again if this understanding was not conveyed accurately by our in-store staff. For further details on our return policy, please follow the link https://tinyurl.com/5y2tarrn. We value your feedback and your satisfaction is our utmost priority. Please let us know if there is anything else we can assist you with.