Awful service from Game online

I went to the game a few weeks ago and they did not have any stock of a product and i was told to purchase it online, which i did do. i made sure that the product was available for delivery during the lock down period. my product would have taken 5-7 days. on the 7th day i did not receive my product so i called the customer service number and after 20 min of holding on the call was answered. i was then told that there has been a delay and it could take at least 14 days for delivery. later on i was then told they out of stock and they will check at another distribution center and i would get a call back. i did not get a call back and called back the next day and i was then told they not sure as to when they will get the product. i called the following day and requested a refund and now i was told it would take 14 days and they will do their best to expedite the refund. i was also promised a call back to let me know the process and when i can expect my refund. to date i did not get a call back , only to get a mail this morning saying that my request for refund has been processed and i will receive my money in 14 days time. so from the time i requested the refund to the time i get my money back will probably be 21 days and bear in mind i had waited 10 days prior to that. to me it seems like Game just takes customers cash on a large scale and just collects interest on it and then does the refund a month later when they cant fulfill orders or they never had the product. how many more clients are they doing this to. this is probably their new business model in difficult financial times. i am totally shocked at the lack of communication from Game and my multiple emails to them gets ignored. so i just want to warn the public of their online behavior. I do tons of shopping online and this is the worst service i have ever received. Order details #***