LM
Lerato M
1 reviews | Active since Apr 2024
23 May 2025, 14:04
AWFUL SERVICE
I purchased a laptop online from Game and it was delivered on Friday the 16th of May 2025 and i tried to set it up, it needed a password ðŸ˜then I decided to call the number on the Proline manual and they advised me to call Game to collect it and i did that same day asking them to collect it and its been 6 days and no one is coming to fetch it, the call centre agent are not helping and I am afraid 7 days will pass and the wont allow me to change it or give my money back. I am tired and i need my money back because NO one is communicating with me.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
23 May 2025, 14:59Hi Lerato. thank you for reaching out. I am sorry to hear that your laptop needed a password when receiving the item. Kindly note that your query has been escalated to our senior team to assist you accordingly. A collection has been booked, however, the agent will contact you as soon as they have any feedback regards to the laptop.
Game's reply23 May 2025, 14:59
Official
Hi Lerato. thank you for reaching out. I am sorry to hear that your laptop needed a password when receiving the item. Kindly note that your query has been escalated to our senior team to assist you accordingly. A collection has been booked, however, the agent will contact you as soon as they have any feedback regards to the laptop.
LM
Lerato M's updateReviewer Update
23 May 2025, 15:03What will happen if you dont pick it up within 7 days?
I need a refund. Please send your people to come and fetch your laptop
I need a refund. Please send your people to come and fetch your laptop
LM
Lerato M's update23 May 2025, 15:03
Reviewer Update
What will happen if you dont pick it up within 7 days?
I need a refund. Please send your people to come and fetch your laptop
I need a refund. Please send your people to come and fetch your laptop
Game's replyOfficial
23 May 2025, 15:53Hi Lerato, kindly note that the collection has been booked, the store will then notify us when the item has returned to the store before we can provide you with the refund.
Game's reply23 May 2025, 15:53
Official
Hi Lerato, kindly note that the collection has been booked, the store will then notify us when the item has returned to the store before we can provide you with the refund.