Awful handling of PS5 phase 2 pre-orders

The way Game has handled the second phase of PS5 pre-orders is horrific. Firstly, we were told that stock would be received from the 16th of December.

I then get a phone call from head office on the 16th and am told that they would not be able to deliver stock because they had not received "all" the stock, and that they would most likely receive it on the weekend.

On the 17th I get an email from Game saying the PS5 has been dispatched, and upon phoning in a customer service agent confirms that I will receive it soon. Upon receiving no feedback from the courier I phone Game back and am told that the email was a system mistake, and that they had still not received stock.

Phoning on again today on Monday 21st (5 days later), I am told that Game still has not received any feedback from their suppliers. Do they honestly expect us to believe that they have not received feedback from a supplier for such a long period of time, and for such an expensive batch of items?

Koodoo has delivered PS5s to their customers and is still doing so yet Game has not even received feedback yet? I'm quite sick of being told different things by every person I speak to, and being **** to.