Awful customer service

<p>I had bought two pressure cookers as gifts for christmas for family. One of the recipients used it last week for the first time and realised that one of the safety valves was missing. I took the appliance to Game at Galleria where i purchased it from. I was told that they could not assist me with a replacement because i had used ity and there is no way to determine whther the valve was lost in store or after the purchase. I fiindb that this was an unacceptable explanation as I am a loyal customer of Game for years and would never have taken back the item if i could have been at fault for the missing item. I was told that they would contact me if they managed to get a replacement vlave for me but that i may have to pay for the valve. This was on Friday (03/0317). I have received no response regarding this issue since my vist to the store on that day.</p>