Avoid Game On Line

A new Defy tumble drier ordered from Game On Line was delivered on 30 December 2024. When turned on within an hour the 1st time it made a horrible noise and the drum jammed solid. Immediate phone call to Game Customer Care *** followed by daily calls. Call Reference ***. Every time I was told wait 24 to 48 hours. Eventually a technician came to see it and verified that it was faulty. He said he would report that it should be exchanged. More complaints to Game call centre. Promises to escalate and report and email etc. Then an SMS from Defy saying that my "service reference number *** is completed." !!! Today is 16 January and still no satisfaction. PLEASE can someone do something WHO has enough authority to wake up Game On Line.