Avoid Game Eastgate – Faulty Appliances, Terrible Service, and No Refunds

I can honestly say I will never be shopping at Game Eastgate again. I had the misfortune of purchasing an appliance from them, which turned out to be faulty right from the start. To make matters worse, they have refused to refund me the money I paid in cash! Yes, you read that right — cash! You'd think a reputable store would handle issues like this with some level of professionalism, but apparently, that’s asking too much.

The absolute worst part is that Game Eastgate’s so-called "customer service" just kept shifting the blame. I was told by the manager, Rholani, that the technician was the problem, the technician never showed up to fix the appliance in over four weeks! Four weeks! Can you imagine being stuck with a broken appliance and no one bothering to resolve the issue?

When I tried to speak to Rholani, I was given a long, drawn-out story about how the store couldn’t issue a refund or even exchange the faulty appliance. His response was not only unhelpful but completely dismissive of my time and money. It’s obvious to me now that Game Eastgate has zero regard for customer satisfaction or even basic consumer rights.

I’m beyond angry at this point. If a store can't honor basic refund policies or take responsibility for selling defective products, then they really shouldn't be in business at all. I strongly urge anyone considering shopping at Game Eastgate to think twice. Don't waste your money here , it's clear this company doesn’t care about its customers or providing a proper service. If I could give zero stars, I would.

In fact, Game should seriously reconsider their operations if they want to avoid driving customers away completely. What a pathetic experience.