Avoid buying appliances from Game online shop!!

Purchased a Hisense frdige through the Game online store beginning of September. The fridge was delivered faulty -- unable to cool or freeze. Logged a request for a refund shortly after. Took them two weeks to send out technicians. Still waiting for my refund and the item to be collected. Nearly a month later. When contacting their customer service, I am simply told to keep waiting.