TM
Thato M
1 reviews | Active since Aug 2016
19 May 2025, 11:17
Average
Hi I have called game carnival mall requesting a copy of receipt for a sumsang 65 crystal uhd tv that was bought on 09/12/24 and also needed a quote that shows the normal price of the tv. they said they will get back to me and I haven’t received a call from them. I’ve got a legal matter with this item. I am not around Gauteng to go in store and this is needed urgently as I mentioned on the call.
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Replies (2)TM
Thato M's updateReviewer Update
21 May 2025, 12:03Good morning
Good customer service It's not just about meeting customer needs, but about going an extra mile to delight them. Jacob and Philemon from game carnival mall managed to Resolve my issue quickly and efficiently with clear communication, proactive problem-solving, and willingness to go the extra mile to find a solution. They were Understanding and addressed my concerns with empathy. They went above and beyond what was expected.
Good customer service It's not just about meeting customer needs, but about going an extra mile to delight them. Jacob and Philemon from game carnival mall managed to Resolve my issue quickly and efficiently with clear communication, proactive problem-solving, and willingness to go the extra mile to find a solution. They were Understanding and addressed my concerns with empathy. They went above and beyond what was expected.
TM
Thato M's update21 May 2025, 12:03
Reviewer Update
Good morning
Good customer service It's not just about meeting customer needs, but about going an extra mile to delight them. Jacob and Philemon from game carnival mall managed to Resolve my issue quickly and efficiently with clear communication, proactive problem-solving, and willingness to go the extra mile to find a solution. They were Understanding and addressed my concerns with empathy. They went above and beyond what was expected.
Good customer service It's not just about meeting customer needs, but about going an extra mile to delight them. Jacob and Philemon from game carnival mall managed to Resolve my issue quickly and efficiently with clear communication, proactive problem-solving, and willingness to go the extra mile to find a solution. They were Understanding and addressed my concerns with empathy. They went above and beyond what was expected.
Game's replyOfficial
22 May 2025, 15:21Thank you so much for your wonderful feedback. We'll be sure to share it with the senior management team so that Jacob and Philemon can get the recognition she well deserves. 👏✨
Game's reply22 May 2025, 15:21
Official
Thank you so much for your wonderful feedback. We'll be sure to share it with the senior management team so that Jacob and Philemon can get the recognition she well deserves. 👏✨