Atrocious Service

I would like to voice out my dissatisfaction with Game Stores Online. On the 11th December I bought a fridge online side by side door Hisense which I paid R9999 for. Two days after I decided to change the order to a Defy side by side fridge. Upon phoning Game Online call centre I was told that I was charged more for the HISense as it costs R7999. To my surprise the Agent went on to forward me the price they have on their side and it was indeed R7999. The request for the change was done telephonically, and also followed up with emails after emails as I was not getting a response for confirmation. A few days later somebody called me to tell me that my order will be delivered within 7days or so and they confirmed its HiSense. I told them this is incorrect as I confirmed telephonically followed by emails for a Defy. They then said they will call me back but never did until a shipping company called to confirm that they are on the way. I stopped them to say the order is wrong. They then said they will inform Game but that was the last I heard from them. The following week after I made calls and calls daily to Game having to repeat myself to different people, some bright lady called me and she seemed to have everything under control. She promised my order is changed and it will be delivered by Thursday 21st December and all was good. Came Thursday nobody phoned me until after Xmas when shipping company called and again wrong order. I cannot fully express how disappointed I am with Game and the service I have received from you which leaves nothing to desire. Eventually on the 9th Jan I called once again and spoke to Fezi whom I believe is one of the Managers there. She expressed how sorry she was for the service I had received and that was just about it. She promised they will do the refund and they did just yesterday. I am now back to square 1 where I require the fridge because my kitchen has already been done and cupboards cut open to accommodate the fridge that it seems I can never get. How difficult can it be that one orders an item online, pays for it and expect delivery on it but does not get it?? How difficult is it that one can change an item, send emails and speak to people who confirm and confirm but at the end of it all its not done?? What do I now need to do to get this fridge as it seems I do not have much of a choice as my kitchen is already cut open. The item no longer costs what it was when I attempted to buy it?? I still demand that I get the Defy for the price it was or send me the Hisense for the price that your Agent sent me. I need somebody to contact me and tell me what is Game prepared to do about this or should I just never buy from you again???