Atrocious service

Game Store deserves 0 star!!!! I’m utterly disgusted by their service . Bought online from their weekly November build-up to Black Friday sale. My order was delayed and passed due date. I contacted them and was told it’s delayed by Craddlestone Mall store and would be delivered. To my surprise the courier guy arrived with 3 parcels one weighing extremely light that I told him I’m not going to accept the delivery I took pictures of the box it contained empty Acer laptop box. I contacted their centre while courier guy was here. I rejected the order (21 Dec) and was told will be returned to store , when I follow up up being advised they’re investigating. Then on the 7th another courier company came to my house with the same order now wrapped in tape I rejected again because I could see it’s the same box that was tempered with. They **** when they told me they’re investigating. I was promised refund for rest of the order and replacement of the laptop that I never got. I’m still waiting . I call their contact center and I get placed on hold for more than 10mins when call disconnects they don’t call back. I’m still waiting for my refund from the last feedback date and delivery of the laptop. I’m really unhappy and because I don’t make a noise I feel like they’re not taking me seriously.