BR
Brandon R

1 reviews | Active since Oct 2019

14 Jul 2020, 13:32

Atrocious Service

I paid R9200.00 including delivery for a brand new fridge at GAME on the 25th of June 2020. Delivery was originally set for 02/07/20 as stock was confirmed at the warehouse. Due to the weather forecast in my area I called GAME to change the delivery date to 01/07/20 as my move date was brought up a day and this was CONFIRMED. On the 30/06/20 I went in store to the GAME Canal walk branch and confirmed once again that the delivery was set for 01/07/20. The sales man called the warehouse once again to confirm stock. I was promised that my fridge would be delivered. I received a call from GAME on the AFTERNOON of 01/07/20 advising that the warehouse system had crashed and that the delivery of my fridge would be DELAYED and that I would receive it later on that afternoon. My Fridge WAS NOT DELIVERED ON THE 1ST, OR 2ND OF JULY BUT AFTER 6PM ON THE 3RD OF JULY after numerous promises that if would be the first delivery of the day. When I called the warehouse on 02/07/20 they had no knowledge of this so called system crash. GAME, YOU BLATANTLY **** TO COVER UP YOUR MISTAKE. Please note that GAME had already TAKEN MY MONEY. The customer service I have received from the GAME Group is atrocious, all of the food that I have bought on the morning of the 1st of July went bad. 10kg chicken Fillets, 10kg oven chips, feta cheese, cheese loaf to the value of R206, yoghurt, sausage, mince etc. I've spent thousands just to have to throw it away. The manager at GAME has advised that my fridge is not in stock, this after trying to get hold of ANYONE at GAME for over 3 hours on the 2nd of July, aswell as no one bothering to contact me on the day of delivery to tell me that they did not have stock of an item purchased a WEEK PRIOR. GAME wants to offer me R210 (DELIVEY FEE) as compensation for the spoiled food. The manager at GAME canal walk believes that this will suffice. Mr Manager, I have slips to prove that the items were bought as to you seem to think I am LYING. I have to date received no feedback from game regarding any kind of compensation for our loss due to Game's incompetence, this after being told that I would be contacted on Monday the 6th of July 2020. GAME cannot be trusted, they will lie to cover up their mistakes!

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