SM
Salome M

1 reviews | Active since Apr 2009

27 Sept 2015, 16:09

atrocious, disgusting service

I had the unfortunate interaction of dealing with the Lazy, Rude, Obnoxious n Highly Disrespectful cashier by the name of Neo Moekeletsi on 26 September 2015. She found it appropriate n acceptable to chat with her fellow colleague instead of servicing me. When I questioned this, she proceeded to tell me that bcoz she was scanning my items, it shouldn't be a problem that she was talking to her friend. I then asked fir her supervisor n she further more **** saying that the supervisor was unavailable as he/she was accompanying other cashiers. I refused to pay n we asked for a supervisor who was actually on the shop-floor. The supervisor attended to us at Neo's till n Neo was still reluctant to apologise. <br> This cashier needs to go for some serious retraining or better still maybe its time she looked for a job befitting her attitude

0
Replies (1)
Game
Game's reply28 Sept 2015, 13:35
Official
Hello Sal685,

We acknowledge receipt of your complaint.

Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.

Store management will contact you and disciplinary action will be taken against the team member.

We assure you of our best service at all times.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73