Atrocious client service

I ordered a Kitchen Boss Blender online from Ganeon Mothers's Day 10 May which was a special Mother's Day offer. I have still not received delivery of this item, a refund or any updates in this regard as of today, 28 July!!!!! This is despite a number of emails to follow up and a number of time consuming calls made to the cutomer care call centre. I was advised on one such call that there was a way bill identified for this item, but that they could not track what had happended to the delivery. i never received an sms notification that the delivery was due or where the delivery was in the system which you are promised as per the online order system. This is atrocious client service and will undoutedly contribute to the significant loss of business and ultimately jobs and family livelihoods that depend on such jobs. In this time when retail is one of the secors least impacted by the Panedemic, it is uinforgiveable to allow for such poor customer service!!! Nearly 12 weeks of no formal response, no refund and no product delivery - Come on- surely you can do better!!!!!