Atrocious and abysmal service ... you need to up your game (pun intended)!

Terribly abysmal online service. Ordered an umbrella online on 11 April ... confirmed that there was stock (at least 3 in stock - well that's what the website said when I placed the order). Expected date of delivery - 18 April. The 18th came and went without any form of communication from Game online. I contacted them on the 25th to establish where my order was .. no-one could confirm... said they would get back to me. 29 April I get an email stating the order has been cancelled. 1 May I get a further email to say that it's been cancelled due to 'no stock'. Is it just me ... shouldn't the fact of confirming stock be the most important part of taking an order? No alternative given or an attempt to make it right .. just a refund. Utterly atrocious service not something that I expect ... the last time I deal with them and I'll be sure to spread the word.