Asus Laptop

Hi I bought a Asus I3 laptop in December 2021.In Feb 2022 which is almost 2months after the purchase.I had to take it in cause my laptop had no power.Game promenade told me they have to send it for repairs and it will take 21 working days. What I dont get is this product is new and I use it for work .all they can say is the technician is busy woth it.I visited the store yesterday to follow up and same thing the tech is busy with it .to hell with my income they couldn't care less.I asked for a manager the manager was on tea .They said the manager will contact me and nothing yet .I mean where is the customer service .I went on dam training for customer service .This is the limit guys.no respect for your clients .Is Asus not a new brand and this was my first purchase for a laptop. I hope somehow tgis will help them to treat people with respect and have emphathy for their clients.