Assmt / Repair No. 43905

I have lodged this repair on a Sinotec M1015 tablet on 16 Dec 2015. Was told that the supplier is already closed, they will only open on 4 Jan 2016. Still submitted the tablet to be first in line when the supplier opens. Went to Somerset Mall today, was told that I have to wait 21 working days - doesn't state that anywhere on your job card. Told the lady to check your return policy, it clearly states after 3 weeks (NOT 21 working days) that the item will be refunded or exchanged. Told her that she cannot change the rules/process as she sees fit to get rid of a difficult situation. I was told to come back during the week (AGAIN!!!!) as the job card states the refund / exchange policy applies AFTER 21 days. Game, this is not on - waiting for 6 weeks in total and to be told to come back again later this week is just not on. Your standard copied response will not suffice in this regard. Please assist urgently.