ARROGANT SALES MANAGER , LOST STORE MANAGER

I went to the games store on the 25th August to purchase a Samsung washing machine and a tv stand. Sales personal confirmed delivery on the Monday (30th). Went there Monday, Tuesday eventually asked for a refund on both items, I then was approached by Mr Leon who did his extreme best and I accepted that my washing machine and tv stand will be there by Thursday (3rd December ) and Dumisani confirmed the same also explaining that the tv stand that I had ordered will only be in end of December and offered to replace with another that was on display and discount it from R950 to R800 as it was a display unit. I went into store today the 7th December to retrieve my items and was greeted by a very arrogant Mr Dumisani who said he was aware of the machine and he had not spoke anything about the tv stand, and walked away. I then demanded that they refund my purchases and insisted on speaking to the store manager whose reply on this whole matter was I'm sorry I will have to deal with it internally that is when I requested the regional number Mr Chris and explained the whole matter to him and his reply was \ What must I do"don't speak to me. I'm very upset as we spend our hard earned cash"""