MS
Michael S

1 reviews | Active since Feb 2011

03 Mar 2015, 09:50

Arrogance of Game Manager

Went to buy some household appliances, ended up standing at the till for 15min waiting for them to try and figure out the price of a item that was incorrectly priced on the system. After 15min the returned with a new items and explained the mistake on their part when the scanned the replacement item it too had the wrong price. Another 15min passed when I went to go see the store manager. First his posture laying back on the counter as if he is on the beach sipping ****tails on holiday!!! Seriously stand up straight when you talk to a client, then when I told him some idiot had gotten the pricing wrong he try to reprimand me like a 5 year old even though I am his senior by many years while still leaning back and basically laying on the counter. In the end I exactly gave him a piece of what actually is considered abusive language as I was not going to have a boy treat me like a child while he cant even stand up straight when address someone. Final result I took my ZMW15 000 and spent it all at a competitors store and WILL NEVER support Game again

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Replies (1)
Game
Game's reply03 Mar 2015, 19:26
Official
Hello MSchmidt,

We acknowledge receipt of your complaint with reference ***.

Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.

What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.

We confirm that senior management contacted you and invited you to call upon them should you experience a problem in store again.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73