CO
Cherees O'Reilly

1 reviews | Active since Jul 2009

22 Feb 2017, 12:06

Arrival date of stock keeps changing for 2 weeks and counting

<p>Sat 4 Feb I app**** for a store card as I want to purchase a TV and home theatre system.</p> <p>Mon 6 Feb I got my store card with a R300 voucher discount for spending R4000 or more.</p> <p>I wanted to buy my tv and home theatre system but received a rain check for both as they were out of stock. The tv has since come in and is awaiting my collection/purchase.</p> <p>6 Feb - told home theatre system will arrive 10 Feb.</p> <p>11 Feb - no sms – called store and told delivery will be 18 Feb.</p> <p>Sat 18 Feb - no sms – called store and was told delivery will be 20 Feb.</p> <p>Tues 21 Feb - no sms – called store and was told delivery will be 22 Feb.</p> <p>Wed 22 Feb - no sms – told it may be in 23 Feb.</p> <p> </p> <p>This is unacceptable. I understand the stock has been delayed, but you are advertising something you aren’t delivering contrary to the CPA. Yes, this is why you gave me a rain check, but how long will I have to wait?</p> <p> </p> <p>The R300 voucher is only valid until 28 Feb – so if the home theatre system isn’t in by then, and I can’t buy the tv and theatre system together and therefore I forfeit my R300 discount?!</p> <p> </p> <p>I took out a store card and I am bringing my business to your store – or should I go somewhere else?</p> <p>This has been dragging for more than 2 weeks and counting.</p> <p> </p> <p>Please address this as a matter of urgency. </p>

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