APPAULING SERVICE

I bought a flat screen TV at Game stores in Somerset west. After a few months the screen was blank and had no picture. I went to the Somerset west branch and I was advised they couldn't assist. I could not take the matter further then as I had work commitments that required me to work in another providence for a month. When I came back I went to another branch and I was advised Head office could assist with the slip but yet till now I have not received any assistance. Firstly I'm not sure if its the TV screen that is being Sold by Game that is not of great standard as this is the first time I'm buying from this store and YET I encounter this problem. Secondly the service at branch level is APAULLING ..No customer service experience and now sense of urgency. I had to call head office , send emails , go to the branches and still after 3 months I'm sitting without a TV and I'm being inconvenienced when I paid so much money for this TV. I would appreciate being compensated with a NEW TV as I cant wait for repairs where as ive been waiting for more than 3 months. You can take your TV but I cant wait any longer.