TN
Thabisile N

1 reviews | Active since Aug 2014

30 Aug 2016, 15:06

Appauling service

<p>The customer service at game Johannesburg is the worst ever. I went today and I saw the manhattan special was still on where you buy 2 packets for R20.00. I bought them last week and I bought then yesterday afternoon. The advert is still there but when I received the slip it did not take out the discount. I then asked the lady who was helping me and then she says ''the discount was added'', i told her no it wasn't . After checking the slip she then says okay then maybe the special ended. I told her it didn't because the sticker is still there. she gave me the worst attitude and said ''I will call the supervisor to confirm the bar codes''. I had to wait but no one came until I decided to go back to work. All their attitudes are the same, I don't know if they are trained that way but it is really not acceptable. I need to be re imbursed .</p>

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Replies (2)
Game
Game's reply30 Aug 2016, 16:47
Official

We acknowledge receipt of your complaint with reference ********** 2 .

We have noted your concerns, thank you for bringing this matter to our attention.

The service as you have received is most definitely not acceptable and will not be tolerated. We have requested urgent assistance from the management, who will conduct an investigation into your concerns and supply you with urgent feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply30 Aug 2016, 17:20
Official

We confirm that management was uanble to get hold of you telephonically. Kindly return to the store for a refund.

We look forward having you in the store.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,