Appauling and ********* behaviour

Dear Hello Peter, I have been twice already to Game Gateway, to swop/get a refund for the Spin tech Floorwiz Mop, 1st occasion Calvin John advised that I get proof of the slip to say the item was purchased, so I asked the person that got me the gift to forward me proof of purchase which they did and I took it to the store, then they tell me the item has been in my possession for too long and they cannot take it or refund me, the Verimark person that checked it advised everything is fine and in order.Package had not been tampered with in anyway. Now below is what Game Policy says and above is what Calvin John says the lady at the Customer Service A Sukdeo, was asked for the Policy, could not find it, then said I must wait for the company secretary to print it Seriously, how do you work for A Bussiness and not know your Policy and Motto. Dear Game, Please educate your Managers and Customer Service Team on the Policy Due to their *********** behaviour it costed me R300 petrol and my time.

2. We'll swop it, if we stock it

If you've changed your mind - bring it back in an unused condition, in the original packaging, and we will either exchange it or refund you. Exceptions are indicated accordingly at point-of-purchase. If you don’t have proof of purchase (Game till slip) the refund/exchange will be for the lowest price in the last 30 days.