Appalling Treatment , no services

On the 20 December 2015 , I purchased a Bisseel Easy Vacuum from Game at Cresta. Last week the pipe that is linked to the motor was cut so I took the vacuum to Cresta branch on Sunday 10 January 2016. I was advised that it is not under the warranty and since it is 5 days older of the grace period which is 14 days, I will have to purchase a new pipe and it was imp**** that due to misuse I am in fault not factory faculty. I cant believe this is the treatment received from Cresta branch , no help at all, no consideration to assist a customer and to be insulted. The manger was not even interested in helping .... shocking services. I cant understand , if a product is 5 days older than the grace period, no help what to ever and we just the product , how can it not be a factory faculty... GAME is this how you treat your customer .....