APPALLING SERVICE RECEIVED @ GAME - EAST RAND MALL BRANCH

We purchased a Brabantia Iron (Model BBEL1016) at your store in May 2018 for R299.99 and was forced to seek assistance from the Customer Services Counter at this branch in question on Sunday, 09th December 2018 due to the fact that whilst using the iron; I noticed a thin line of smoke emanating from inside the iron and thereafter it just snapped open. Obviously by this time, I had switched and unplugged the iron for fear of an explosion.

Upon finding the slip and the box, my husband and I proceeded to the store only to have 2.5 hours of our day totally wasted not to mention the fact that we were belittled, ridiculed and mocked terribly by the staff and managers (stand-in) as they refused to assist us in accordance with the exchange of the iron. After an infuriating 2.5 hours, we were reluctantly ‘loaned’ a Logik Iron as we did not have another iron at home and needed one for school and work clothes etc.

The staff at the store including the stand-in managers were so unhelpful as well as clueless resulting in them actually having to telephone a colleague who was off for the day for assistance with the process and procedures in relation to this matter.

To date, we have not received any feedback from them which serves as further proof of their incompetence.

Needless to say, once this matter is resolved we will never support the Game Franchise again.