1 reviews | Active since Jun 2012
APPALLING SERVICE & LIES
My partner and I went to Game in Brooklyn last night to buy a Hisense washing machine. We were told there was no stock and that we were NOT allowed to take the demo in store (which is a lie - we've taken a demo TV 2 weeks ago due to no stock, too). As a result, WE had to pay to get the machine delivered today. We were willing to take the demo home there and then with us. THEN we were adamantly PROMISED that the delivery would take place today between 2pm-3pm as we needed to leave by 3pm. <br> <br> Now it is 15:08 and there is no delivery vehicle in sight. Upon calling the MANAGER (sounded like his name was Modise), he shifts the blame to me saying they never make such promises. IT IS STATED ON MY DELIVERY NOTE \DELIVERY TO HAPPEN BETWEEN 14H:00-15H:00". <br> <br> I am HIGHLY INFURIATED by this service delivery!!! I SUFFERED THE SAME PROBLEM FROM GAME NORTHGATE IN 2013!!! Should this NOT be compensated in SOME WAY Game can be assured that I will NOT be shopping from them in the future.<br> <br> My number is *** should Game H.O. with to face the problem."""
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
We need to confirm as follows:
Store management was unable to get in contact with you to confirm delivery. However we were assured by the delivery company that delivery did take place.
We do not sell the display unit which is in great condition on discount whilst we do have stock of the same in our Silverton warehouse which can be delivered within 2 working days.
The team member who made promises he could not keep will be disciplined. We thank you for your support and look forward assisting you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel ***73
Best regards,
We acknowledge receipt of your complaint with reference *** and apologize for any inconvenience caused.
We need to confirm as follows:
Store management was unable to get in contact with you to confirm delivery. However we were assured by the delivery company that delivery did take place.
We do not sell the display unit which is in great condition on discount whilst we do have stock of the same in our Silverton warehouse which can be delivered within 2 working days.
The team member who made promises he could not keep will be disciplined. We thank you for your support and look forward assisting you again in the near future.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel ***73
Best regards,