APPALLING SERVICE! GAME STORES TAKING ADVANTAGE OF LOCK DOWN

Game store is definitely taking advantage of the lockdown! I urgently needed a cellphone to use during lockdown after I broke my handset. I therefore decided to get one of the tablets available on Game website for essentials that can be bought online. They delivered me a useless telefunken tablet that does not recognise any SIM card. Trying to get this resolved has cost me a lot of money because I followed the returns procedure and emailed all the necessary details and no one responds. I called Game Rosebank and I was told at first that I must deal with online only then I called again and told that only Game fourways branch is dealing with returns. I called Fourways and after being made to hold for ages I was told to phone a customer care number which made me hold being attended to by an answering machine for hours over many days. The live chat service was responded to once over the past weeks and the person left the chat while I was still explaining the problem. The rest of the days there is a message that says all attendants are busy. This is definitely taking advantage of the Lockdown because I have been trying since 12 April and no help from emails, calls chats...there is no means of getting help. All they are doing is to send me their promotions. I needed a handset to use over Lockdown . THIS IS APPALLING. I have followed all instructions listed on the websites to no avail over weeks