Appalling service - Game Pavilion

I app**** for a Vodacom mobile contract through Game, but my application was declined due to my previous sequestration and rehabilitation process. My rehabilitation was finalized in June 2023, and I provided all necessary documentation, including a court letter and credit reports from all credit bureaus confirming that my accounts are fully paid and nothing is outstanding.

I also have Absa car finance and numerous clothing accounts (all paid up to date).

Despite this, they contacted me again, stating they require another court letter confirming no outstanding balances, even though all my credit reports clearly show a zero balance. Which is absolutely ridiculous to say the least!!!!

This raises questions about whether this is due to incompetence on Game’s part or possibly a discriminatory issue. If you work in this industry, you should be knowledgeable about the process and capable of interpreting credit reports and legal documents correctly.