Appalling service from Game online

I am horrified at the experience I have had with game online. I made a purchase of R18000 on the 9th July that was supposed to be delivered on the 11th. I had to call Game on the 15th to find out why my purchase is still not here and when to expect after they were completely quiet. Today is the 17th and still no sign of delivery, they could not be any less bothered. The saddest part is this is an essential appliance that I have purchased and to all all this while without it has been a nightmare, they have shown zero care. This type of service is appalling. Game online you are a lame excuse for a service provider!