KM
Kwanda M
1 reviews | Active since Feb 2023
24 Apr 2024, 13:04
Appalling Service from Game
I bought a fridge from Game online on the 20th of March and it was delivered on the 28th of March and the following day I realised the fridge was faulty since it was the long weekend I called Game on the 2nd of April to report the fault. I have been promised replacement but today its the 24th and I still have not received my fridge.
I paid cash for something I cant even use , but I am the one who constantly have to call Game customer service and get empty promises from them. They never give me proper feedback
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Replies (3)
Game's replyOfficial
24 Apr 2024, 15:35Hi Kwanda, thank you for reaching out. I'm sorry for the experience you're having with getting the replacement fridge and that you're having to chase up. This is not the service we strive to provide. Rest assured, your query is with our complaints team and I see they have been in touch with you.
Game's reply24 Apr 2024, 15:35
Official
Hi Kwanda, thank you for reaching out. I'm sorry for the experience you're having with getting the replacement fridge and that you're having to chase up. This is not the service we strive to provide. Rest assured, your query is with our complaints team and I see they have been in touch with you.
KM
Kwanda M's updateReviewer Update
24 Apr 2024, 15:41They have been in touch with me through me calling them not the other way around. Even when I call I keep being told they will call me back.
KM
Kwanda M's update24 Apr 2024, 15:41
Reviewer Update
They have been in touch with me through me calling them not the other way around. Even when I call I keep being told they will call me back.
Game's replyOfficial
24 Apr 2024, 16:22I'm sorry about that, Kwanda. Your query is with our complaints team and they will have this sorted as quickly as possible.
Game's reply24 Apr 2024, 16:22
Official
I'm sorry about that, Kwanda. Your query is with our complaints team and they will have this sorted as quickly as possible.