Appalling Service from Game and Defy

On 03/05/2015 I purchased a Defy Convection Microwave from Game Stores Bayside, and was assured by the Defy representative on the floor that it had a 2 year warranty.<br> <br> The oven is both convection and microwave and is designed to heat up to 250 degrees C.<br> <br> On 09/09/2015 I was preheating the oven to 220 degrees when I heard a loud bang. I went to the oven and the glass turntable had exploded inside the machine. As soon as the broken pieces had cooled down enough I went to Game with them.(same day). I was advised by the Defy rep that he doubted Defy would replace the plate as the warranty did not cover it. Since the plate exploded in the device while it was pre heating it was obviously defective. At this stage he confirmed that it should be safe to heat up to and including 250 degrees.<br> <br> Subsequently Kevin the store manage requested I returned the device to be checked for customer abuse! - which I have done. Since then Defy have not collected the microwave from them, and refuse to supply a new plate. Jason from Defy Cape Town has not returned a single phone call and Game have requested I collect the device or they will s**** it.<br> <br> I have had no service or advice from Game or Defy