Appalling Service for online shopping

For the first time, I'm absolutely disappointed with the service received from Game. On 26/11/23, I placed an order online for collection. 2 days later (28/11/23) I follow up on the Game WhatsApp chat since the website says, "next day collection" and the lady told me they were still getting stock and apologized for the delay. That was well and good. The part the really ticked me off was when I received an SMS that my order was ready for collection on 29/11/23 at 14:25. I took a drive to the Gateway Store to collect, only to be told that my order was not there, without any explanation at all. I told the lady at the counter that she needs to tell me why is my order not there and not just dismiss me. That's when she decided to consult the ladies at the online department in store. After trying to contact them, she comes back saying that the ladies are on lunch I must go, and they will call me or wait for an hour. I asked her how can everyone in that department be on lunch at the same time. She just turned around and walked away. That's when I decided to call the head office number and only at that point, I was informed that my order was delivered to Liberty Mall in PMB. Eventually 1 of the ladies that were on lunch rocks up and checks on the PC and confirms this (something that should have been done before I could call the head office myself). She tries to check with their warehouse, and nobody answers the phone. The lady then tells me that she will keep trying to contact them and will call me with feedback, this was yesterday and still no one has called me to inform me what's going on. Note that this order was placed on Sunday and the website says, "next day collection". Now it's Thursday and i still haven't received my order or even track it since the status still reads "Order ready for collection" and no communication whatsoever from Game with feedback of what's going on. I actually bought this item as a gift for a colleague for our secret Santa gifting that we have today. Now i have to go out and something else because of the incompetence displayed by the staff at Game. Never buying from Game after this. Very frustrated, someone please sort this mess out. Order number: ***.