Appalling service

I am not impressed with GAME STORE Jabulani Mall branch. I bought appliances on Friday which I was promised they'd be delivered on Saturday or Monday the latest. I contacted the store and the staff takes time to answer calls the appliance departments hangs up the phone. It is quiet frustrating that I need to use the fridge my meat will rot for someone's incompetence. The sales man by the name of Bheki Njoko captured incorrect details from the cellphone number to the delivery address. After making a fifth call the guy who assisted me told me that the driver was at my location but could not locate the house number and furnished me with his details which was then when I contacted the driver and told me he'd turn back as he was getting lost. This could've been prevented had the calls been answered on time and not dropped and now I must seat with rotten meat. Game needs to reimburse me I am beyond appalled by the service at large by the GAME STORE staff in Jabulani Mall. Management needs to look into this and up their service. I hope I will get a resolution as soon as possible.