Appalling Service

I received pathetic service from Game Canal Walk , I called to check stock of an item and ended up calling 12 times , thrice the line just cut. Christo was due to call me which he eventually did and during our call the line cut. I will give him partial credit for attempting to call me thrice as I was working I couldn't just answer. I returned the call and was told he will call me back. Yet...3 hours later no call and I called twice again to be told he will call me.I called again after 17:40 twice my airtime ran out twice of the length of time it took for someone to answer. I was put through to the senior manager Jake Pillay who physically had to track down Christo to follow up and my airtime was finished. 5 -10 minutes waiting to hear if they have an item in the store or not. It's for my 3 year old. How disappointing and what disgusting service as an account holder with you I look forward to closing my account soonest.