Appalling Service and terrible attitude from management

Towards the end of June 2017, I found a Pioneer Rainwater Harvesting Tank - Sandstone 500l at Game Mall of the South. The tank was discounted to R 1599, and I made a decision to buy it. However, since I was in the process of building the home that I wanted the tank to be installed in, I spoke to a floor rep about the option of paying fully for the tank, and collecting it at a later stage. This was agreed upon, and I promptly paid in full the R 1599 with my Game card. I kept in touch with the store throughout 2017, and last week I called again to arrange to collect the tank. I was assured that stock was available in the colour and specs that I purchased, and was given directions of how to access the Game service entrance. Yesterday, on Sunday the 14th January 2017, I hired a trailer and drove to the store around mi-day, and was shocked when I was told by the Dispatch Manager that there was no stock of the tank in the store. Further, according to the Dispatch Manager, this item was now discontinued. On asking why a "paid for item" was sold, I was referred to the Sales Manager, who cited his mandate to meet his Return on Sale targets. I asked if this item could be found in another Game store, and the Dispatch Manager proceeded to check and identified items at Greenstone and Little Falls branches. I then suggested that they arrange for the item to be brought to Mall of the South a time convenient for the store, and then to let me know when I could collect. I was told that this was not an option, I had to go and collect myself. When I asked why I was being expected to drive across town to collect an item that I purchased at Mall of the South precisely because I stay in the South, I was ordered to get the purchase reversed. I feel very hard done by. I have been a loyal patron of Game Stores since the turn of this millenium, and have always considered the group as one of the best. The bulk of my household contents are from Game, and i have run businesses stocking primarily from Mass stores. This experience however has been debilitating, and has left a sour taste in my mouth. I still do not know why an item that I paid for, was sold. I especially do not know when profits became grounds for treating customers so badly at Game Masstores. These are questions I would like to be answered by someone from Game Mass stores Senior Management.

Hugely Dissappointed, N. L. Ngwenya