Appalling service

I again had to call using cellphone 25th to follow up ,my reference number was taken, and no one called me back.

I called Wonderpark game again on few days later and reference number taken , the consultant called me a day later and told me that Acer says that my laptop does not switch on, as though there’s nothing they can do. Question whose problem, is it? , not mine, because that’s their product. I don’t have an agreement with Acer but credit agreement with Game Wonderpark where the laptop came from.

When I gave Ashley the laptop it was switching on , issue was just black desktop screen, whatever Ashley did to cause it not to switch on is not my problem. The consultant said to me she will escalate it to the manager and come back to me. She has not come back to me and today it’s the 7/05/2024 , still waiting, this is *** service. The lack of accountability of this store is astonishing, This is nonsense. Really how dare you do not provide great service to paying customers, this item is expensive R7999, this is not a toy to be taken likely nxah!!!.

Fix your **** Game Wonderpark Mall , fix it . I want this laptop replaced as it was still under warranty, only had for a month+. Failing which refund the monthly instalment already paid for this laptop and cancel the account. I will be going escalating this to the consumer Ombudsman should the laptop not be replace or refund. This is nonsense.

I cannot be always following up and still not getting any positive feedback. This utterly despicable service. I will surely never purchase anything there ever.

And no regards

Mrs Moletsane

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