Appalling Service

<p>Good day,<br />I was at the store (Menlyn) on 10.08.17 to exchange an item which was not working and am very displeased regarding the service I received. There is no customer service, or interest in any at this store. Firstly, the lady I approached at the service counter did not say a word when I greeted her and explained what my problem was. She attempted to page a staff member working in the relevant department 4 times to no avail. I went to the tills in the interim to process the item I had exchanged but again needed assistance as pricing was incorrect. There were 4/5 tellers and most of them on the far side of the store. I have never understood this, especially at this store, why they are not seated closer to the queue. The supervisor was standing hunched over one of the tellers counters having a loud conversation. When she was called, she first finished her conversation and then decided to come over to the counter to assist. Eventually I went back to customer service and she called a manager (Lehlogonolo Moremi), who also did not greet or even look in my direction. When she asked him for assistance on what to do he gave her such a condescending attitude and told her what she should have done as though she was stupid. He shouted something whilst refering to the specials pamphlet and when I opened my mouth to explain what had happened he ignored me and carried on. He then walked away without seeing if the lady who had assisted had come right and the transaction completed correctly. She yet again tried to reach the sales person via the intercom to no avail. She then got the attention of whom I assume to be a manager (Shaun Pravesh) who helped her and showed her how to complete the transaction. He treated her and the situation with respect and made sure it was completed before leaving the counter.<br />At the end of 50minutes I was finally assisted correctly but the experience has left a bad taste in my mouth. This store has lost all of it's appeal.<br />I look forward to a genuine response as to how this will be bettered going forward and how important customer care is to this franchise.</p>