Appalling service

Good afternoon I am really disappointed and unhappy with the service I have received at the Game store in Fourways mall today. On 03/12/2019 I bought Russell Hobbs appliances at the Game store in Eastgate mall and one of the appliances was a Rusell Hobbs kettle which has a 2-year warranty. Now today my Kettle is giving me problems in terms of on and off I then decided to take it back to the store and because I am staying around the area in Fourways I thought it won't be a problem returning it to the nearest Game store which is Fourways mall. When I got there I gave them the slip and I was told that my warranty with the store is finished, I am left with the one online but if I did not register for it they cant help me. Now to my surprise, I was shocked because when you buy these things nobody is there to explain these terms to you up until when you are faced with a problem and you come back to the store and that's when someone is explaining. I then told the lady who was assisting me at the returns desk that but nobody told me I was supposed to register online and she then rep**** saying " but you can read " .I then answered her that she can't assume that everybody can read and I also feel that at least there must be someone in the department when we buy these appliances so that they can make sure that as customers we take note of these terms and conditions because if I remember very well when I bought these appliances there was no one in the department just like today there was no one. It was only when I got to the till and I was sold an extended warranty for my Russell Hobbs microwave and I again nobody told me I needed to register online in order for me to qualify for this warranty. She then said to me there is nothing she can do it is my loss she continued with her paperwork which she was busy with it anyway. I then took back my kettle and left the store with a broken heart because I am asking myself that means I have lost all of my warranties just like that, how many customers are going through this every day, and is this how they make money. Now I am stuck with the kettle that is not working.