Appalling Service!

It is with the heaviest of hearts that I write to you. my visit to one of your stores left very little to be desired after what I call **********ly baffling customer service. I was at your upstairs counter when all of this madness happened. It was bad enough that I had been waiting in the queue for what seems to be eternity; not only were there two cashiers on duty, but the queues were excruciatingly long. When it finally came for me to be assisted, both tellers were mysteriously unavailable(no comms to clients advising them of this!) I then proceeded to ask one of them what the matter was and she said she was waiting for a supervisor for some void(this wait was much longer than 15 mins). I physically had to go downstairs to ask for one. Worst of all is that this service is only unique to JHB branch, this will NEVER happen at Sandton or even Carnical Mall. This is absolutely absurd and has to be handled heavy-handedly. An area should NOT determine the service, or lack thereof one receives. I give you a month to sort this out, I will be returning to see if this was indeed sorted out! Guy Hayward will also have to hear about this!