CG
Calym G
1 reviews | Active since May 2014
14 Mar 2016, 21:20
Appalling Service!!!
I asked a saleslady for a price check on a bicycle. She mumbled something, walked away and never returned. U waited around for 5mins before looking for another salesman. Again i asked for a price and she never returned. I asked a third person And she was able to get me a price. Upon choosing a bike, it took another salesman about 15 mins to find a step ladder to get the bike off the top shelf- he returned saying unfortunately he couldn't find one. I asked if he could use a display ladder. He said yes and requested that i help carry the ladder. after getting the ladder down and paying for the bike i had to push a trolley in the rain to my car, with no offer of assistance.
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Replies (1)Game's replyOfficial
16 Mar 2016, 12:01Hello calym1,
We acknowledge receipt of your complaint with reference ***4.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.
Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.
Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply16 Mar 2016, 12:01
Official
Hello calym1,
We acknowledge receipt of your complaint with reference ***4.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.
Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***4.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.
Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
