Appalling Extended Warranty Action

Absolutely disgusting experience dealing with Game's extended warranty department. I lodged a claim at the end of August and was told a technician will contact me. By middle October had received nothing, so phoned again, this time was told again that the technician will contact me and the reference number was sent to my husband instead of me. Come December still no technician, but got a call from Game, asking if I could wait till January. I was furious. Was informed that the credit will be passed and parts for my model are unavailable. Now the middle of January, still nothing. Their phone lines aren't working as they cannot hear me, that's after being on hold for almost 15 minutes. I used to purchase everything through Game, now I'm starting to have second thoughts. To wait over 4 months and still not have my claim sorted is appalling. No family of 6 can survive without a washing machine these days for half a year. I'm disgusted in the treatment and lack of action that I have received from Game.