Appalling customer service from Sbongile Mochala

Hi,

I have never come across such appalling customer service, on the 20/08/2018 I went to to game greenstone to apply for credit I spoke to Tente a very lovely lady who was helpful she asked me to fill in forms and asked for my 3months statements but I did not have she gave me her email address then I went to the bank and sent the statement she told me I will receive my response within 24 hours... I was happy with that then I went home.

The next morning I called from work and a lady by the name of Sbongile answered the phone I asked to speak to Tente she told me that she was off, she asked she could assist me with I told her that I wanted to follow up on the progress of my application she asked for my surname and I gave her she confirmed that she has received my bank statement and that she will check if my application has been sent by Tente and if not she will send them to head office I okay with that. After work I decided to go to the store to make sure that she has done what was promised only to find that my application was still not sent and her attitude was seriously stinking as she says I did not speak to her over the it was one of her colleagues who pretended to be her.... ? I was shocked by this and I told her that she was lying because she never did what was requested she back shattered and I asked to speak to the manager she refused to call the store manager and told me to go find the manager myself...

I’ve been in customer service for couple years I’ve never come across such a person that does not respect her job worse of all respect the company she works for this reflected badly to me as a customer that people just don’t give *f... about their jobs all they care about is getting the paycheck at the end of the month, I strongly feel this Sbongile does not deserve to work with customers at all her attitude stinks and she’s very rude.

Can someone please follow up on my application and see if it is sent to head office

Frustrated so much ☹️????