Appalling Customer Service – Cracked TV Due to Game's Mishandling, No Resolution!

We purchased a TCL Mini LED 55-Inch TV from Game Store in Pavilion, Durban, on 11 August 2024, and discovered the LCD screen was cracked when unboxing it at home.

Despite careful handling, we found clear evidence from store footage showing the TV was mishandled by staff.

We visited the store on three separate occasions, called, and emailed, but the manager was unreachable, unaware of the situation, and unwilling to assist. He dismissed our concerns, claiming the staff was trained, and the handling was acceptable. This lack of accountability and service is unacceptable. We need an immediate action and a full replacement from Game and TCL. This is just disgusting customer service from Game.