Appalling Customer Service
On the 7th of May I placed an order for 2 products that were marked as essential on Game Online. The promised delivery time was 5-7 days for essentials. Today is the 25th of May with no word whatsovever on when my order will be dispatched. What kind of customer service is this? When I call I get one story after the other, e.g. the order has been transfered to a store with stock etc. Now if you didnt have stock why did you accept my order to start with? A store of your magnitude needs to get you house in order and stop operating like an amateur business. Can you sort out my order or refund me immediately!!
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Game's replyOfficial
27 May 2020, 15:33Hi Tapiwa
Thank you for taking my call,
We sincerely apologize for the inconvenience this has caused you in anyway, this is definitely not the type of service we wish to render to our customers.
As per our telephonic conversation, the refund is being processed for the order which was placed online and will receive an email once the refund is done.
We do hope that we would be able to turn your experience into a more fruitful one in the near future.
Kind regards
Natheer
Thank you for taking my call,
We sincerely apologize for the inconvenience this has caused you in anyway, this is definitely not the type of service we wish to render to our customers.
As per our telephonic conversation, the refund is being processed for the order which was placed online and will receive an email once the refund is done.
We do hope that we would be able to turn your experience into a more fruitful one in the near future.
Kind regards
Natheer
Game's reply27 May 2020, 15:33
Official
Hi Tapiwa
Thank you for taking my call,
We sincerely apologize for the inconvenience this has caused you in anyway, this is definitely not the type of service we wish to render to our customers.
As per our telephonic conversation, the refund is being processed for the order which was placed online and will receive an email once the refund is done.
We do hope that we would be able to turn your experience into a more fruitful one in the near future.
Kind regards
Natheer
Thank you for taking my call,
We sincerely apologize for the inconvenience this has caused you in anyway, this is definitely not the type of service we wish to render to our customers.
As per our telephonic conversation, the refund is being processed for the order which was placed online and will receive an email once the refund is done.
We do hope that we would be able to turn your experience into a more fruitful one in the near future.
Kind regards
Natheer