Appalling customer service at Games Stores

I purchased a Bennet Read bullet from Games Stores last year. The item is still under a 2 year guarantee. About a week into lockdown stage 5 the appliance started overheating and could not be used: - I took it to my nearest Game store, Clearwater to book into repairs and was told that due to the lockdown they were unable to assist me with repairs and should try again at stage 4. - Stage 4, I again took it into a Game store this time Belairs and was told that they could not help me and that I should go to the store I bought it from in Stage 3 and perhaps they could assist. - So Stage 3, I went to Fourways Game, where I had purchased the appliance. Two months later, since my first attempt and was told that Game was in the process of changing their online systems and hence the appliance could not be booked in for repairs and that I should come back a week later when they assured me they would be back online with repairs. - A week later, I returned to Fourways only to be told the same and turned away for the 4th time and told that perhaps I should go direct to TEVO in Midrand. I bought it from Game but now I am expected to go to a third party and be further inconvenienced as a customer!! - Last week, I phoned Fourways and was told by customer service that Games systems were still down but that I should bring in the appliance and they would book it in manually. - I took the appliance in today and was again told that it could not be booked in!!! Needless to say I am livid!! Three months have pasts, I am unable to get help from Game. Whilst I understand that the COVID-19 situation originally have effected the protocols of the store, I believe that it is the most unprofessional service I have ever received! Furthermore their staff are totally unapproachable and seemingly cannot rationalise a situation, only regurgitate protocol and make the problem the customers. Never will I buy and appliance from Game again nor support the store!!