1 reviews | Active since Jul 2014
Appalling Customer Service
Bourght a **** trimmer and used it twice and then the front end broke off. Took it to the customer service desk and the assistant manager was called in. He then informed us that the item has been abused by us and will not change it. He said that he can send it in for a repair. I then explained that it was purchased two months ago. An arguement then ensued and the manager became very aggressive and kept on coming right up to my face prompting a reaction from myself. Then eventually pushed him away.<br> The is absolutely disgusting behaviour. The manager then came and inspected the tool and did advise that it was manufacturers fault. <br> I WILL NEVER PURCHASE ANYTHING FROM GAME AGAIN.
We are in receipt of your complaint with reference ***8.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. We invite you back into the store and assure you of a better service.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We are in receipt of your complaint with reference ***8.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. We invite you back into the store and assure you of a better service.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,