APPALLING CUSTOMER SERVICE
I'm not sure how many days has passed now since I lodged my complaint to Game and no one even bothers calling back.
There is no other way to describe this service other than extremely appalling.
They just do not care at all.
To top it off, I paid up and requested for my Makro account to be closed as well and guess what, I received a statement from them too.
How ridiculous is this.
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Game's replyOfficial
16 Oct 2018, 14:38We are in receipt of your re-occurring complaint with reference ***7 and apologise for your inconvenience once again.
RCS advised us the following:
"he accounts was escalated to the our closures department for assistance. letters will be sent to the customer after the accounts are closed."
We have escalated the matter now as this is clearly not done.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's reply16 Oct 2018, 14:38
Official
We are in receipt of your re-occurring complaint with reference ***7 and apologise for your inconvenience once again.
RCS advised us the following:
"he accounts was escalated to the our closures department for assistance. letters will be sent to the customer after the accounts are closed."
We have escalated the matter now as this is clearly not done.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,