Appalling

I had a problem with a new cell phone Hisense bought on the 10th February and the cell gave me problems in the last three weeks ,I couldn't take the cell phone back due to working late hours yesterday I was able to knock off early and went to the store for assistance. The first technician I talked with had a look at the item and discovered that there was something wrong with his cell phone equipment,<br> It had worked perfectly until the last two weeks , he tried to help me by taking me to the customer service counter the lady there told us to please go back and go speak to the manager of that department . When I asked to talk to a supervisor, he responded with the infamous word of OBF and I tried to explain he wouldn't even listen to me or hear what I was asking for ,he was plain rude no empathy at all .it was his way or the high way .he called his manager told him my issue ,then I asked him did he tell him what I was asking for ?he spoke with me as if I was a nobody and he didn't care what I said and he called the manager and shoved the phone in face, when asked why he just gave me a nasty face and told me about OBF. management at that store need communication skills !!!!